Warranty Claims Coordinator
DeForest, WI DeForest, WI Full-time Full-time $18 - $20 an hour $18 - $20 an hour 22 hours ago 22 hours ago 22 hours ago OVERVIEW Assist Warranty Manager and prepare, record and reconcile warranty claims for the Madison location, book credits and manage past due claims.
Responsibilities:
Process warranty service tickets daily, review for accuracy prior to closing of repair orders Achieve 4% or under for over 60-day warranty receivables Meet with service personnel weekly to discuss issues and appeals ongoing Process warranty credit memos within one week of receipt Achieve and maintain a good working relationship with technicians and service advisors Process all appeals with International within one week of receipt of credit memo Communicate any changes in policy or procedures to parts and service staff, verbally, e-mail, photo-copies and keep record of when this was done Ensure scrap or return of warranty parts as directed not to fall below 100% Customer satisfaction in relation to customer credits and policy Perform daily shop walk through at least twice a day Fail to Paid claims as stated on ISIS warranty performance page not to fall below national average to achieve Diamond Standards Perform selected end of month reporting to include service center of time reports and others as assigned Achieve warranty gross margin of 71% or greater for Madison
Qualifications:
High School graduate or equivalent, Ability to communicate effectively verbally and in writing, Disciplined with strong organizational, time management, and problem-solving skills, Ability to work with minimal supervision, Intermediate experience with Microsoft Office preferred, Working knowledge of CDK software for dealerships preferred, Previous exposure to vehicle or machine repair terminology helpful, Some accounting/bookkeeping skills helpful LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Physical setting:
Office Schedule:
Monday to Friday Ability to commute/relocate:
DeForest, WI:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Office:
2 years (Required) CDK or Reynolds and Reynolds:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Process warranty service tickets daily, review for accuracy prior to closing of repair orders Achieve 4% or under for over 60-day warranty receivables Meet with service personnel weekly to discuss issues and appeals ongoing Process warranty credit memos within one week of receipt Achieve and maintain a good working relationship with technicians and service advisors Process all appeals with International within one week of receipt of credit memo Communicate any changes in policy or procedures to parts and service staff, verbally, e-mail, photo-copies and keep record of when this was done Ensure scrap or return of warranty parts as directed not to fall below 100% Customer satisfaction in relation to customer credits and policy Perform daily shop walk through at least twice a day Fail to Paid claims as stated on ISIS warranty performance page not to fall below national average to achieve Diamond Standards Perform selected end of month reporting to include service center of time reports and others as assigned Achieve warranty gross margin of 71% or greater for Madison
Qualifications:
High School graduate or equivalent, Ability to communicate effectively verbally and in writing, Disciplined with strong organizational, time management, and problem-solving skills, Ability to work with minimal supervision, Intermediate experience with Microsoft Office preferred, Working knowledge of CDK software for dealerships preferred, Previous exposure to vehicle or machine repair terminology helpful, Some accounting/bookkeeping skills helpful LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Physical setting:
Office Schedule:
Monday to Friday Ability to commute/relocate:
DeForest, WI:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Office:
2 years (Required) CDK or Reynolds and Reynolds:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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