Customer Service Lead

Do you enjoy serving customers, mentoring others, and enacting processes to ensure customers are receiving the best possible customer service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you.
Here at Mills Fleet Farm, providing the best customer service is our priority. As the Front End Operations Team Lead, you are responsible for ensuring Front End Operations processes and activities are effective and efficient.
Job Responsibilities:
Coach and mentor customer service and cashier team members.
Conduct daily cashier observations to ensure consistency of processes.
Manage the customer service desk and cash office operations.
Assist with all service desk activities including accepting returns, issuing rain checks, sales of tobacco, and pickups.
Ensure all team members are operating efficiently.
High School Diploma or GED. 2+ years of retail management or supervisory experience.
Proven ability to lead, coach and build teammate relationships in an environment of fast change.
Demonstrated ability to act decisively in implementing solutions.
Demonstrated ability to multi-task; ability to respond flexibly in a quickly changing
Must be able to direct and motivate a diverse teammate population that includes full-time
Proven ability to lead, coach and build teammate relationships in an environment of fast
Be comfortable speaking and conducting training.
Ability to work a flexible schedule which includes some nights and weekends.
If you have a customer first attitude and meet the qualifications listed above, please apply today!

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Customer Service Team Lead
Mukwonago, WI Aptar Group
Customer Service Team Lead
Neenah, WI TiDi Products, LLC
DMV Customer Service Team Lead - Eau Claire
Eau Claire, WI State of Wisconsin
Customer Service Manager
Brookfield, WI Randstad
Customer Service & Sales Assistant
Waukesha, WI Moving Forward Marketing